Case studies on consolidating it service desks

The implementation proved so successful that, starting in 2011, Calyx ran a service transformation project to overhaul its Service Management framework around a shared and dedicated service desk operation delivering a consistent approach to service improvement.

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Calyx Managed Services (Calyx) is an independent managed service provider (MSP) that serves mid-sized organisations in the UK.The case studies below demonstrate how Genesis10 partners with clients to develop rigorous custom solutions that consistently deliver results.Co-Sourcing Global financial services leader engages Genesis10 to strategically rebalance their flex-staff ratio to adjust their business-critical IT applications workforce.At the same time, Calyx needed to provide 24-hour support 365 days a year to a variety of customers.In order to maintain its services at this level and support its journey towards ISO accreditation Calyx implemented Hornbill’s Supportworks ESP and ITSM Platform following a market review in 2008.

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